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How to Use Telehealth

How to Login to Your Telemedicine Appointment: Desktop

User guide for Registered Users who have already submitted an appointment request and have received a confirmation email for their medical marijuana Telemedicine Appointment.

Begin by opening a Google Chrome browser — please install the browser if you do not already have it — then:

    • Check your website compatibility to adjust your camera and microphone settings: https://test.webrtc.org.
    • Log into your MarijuanaDoctors.com account: https://www.marijuanadoctors.com/user/login
        • Enter email address and password
        • If you forgot your password, please click on Recover It Here

        • After clicking on Recover It Here, enter the captcha code as displayed on your screen. Please note: the captcha is case-sensitive. If you cannot make out the letters, please click on reload for a new captcha security code

      • You will then receive an email with instructions to reset your password
    • After logging in, you will be taken to your patient dashboard where you will see a welcome note, followed by your Telehealth appointment information. Click on the blue link that says Click here to enter the Telehealth portal.

    • Next, Submit your telehealth prequalification form

  • Finally, the audio-video session will start — you will see yourself on the bottom right corner of your screen.

How to Login to Your Telemedicine Appointment: Mobile

    • Download the free Marijuana Doctors app, available in both the Android and Apple app stores.

    • If you have submitted an appointment request and have received an email confirmation for your medical marijuana telemedicine appointment, please click Login and enter your email address and password.

      • In the event you do not remember your password, please click on Forgot Password? and follow the instructions to reset your password.
    • After logging in, you will see 4 tabs at the bottom of your screen, click on Profile, then click on Join Telehealth Session ( ** purple button ** )
    • Finally, click on Start Session and give the app permission to access your microphone and camera settings.

    • You will then see yourself appear in the smaller top box, and the doctor will appear in the bigger box below.

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