How to Use Telehealth on Marijuana Doctors

Updated on February 1, 2019.  Medical content reviewed by Dr. Joseph Rosado, MD, M.B.A, Chief Medical Officer

How to Login to Your Telemedicine Appointment: Desktop

User guide for Registered Users who have already submitted an appointment request and have received a confirmation email for their medical marijuana Telemedicine Appointment.

Begin by opening a Google Chrome browser — please install the browser if you do not already have it — then:

    • Check your website compatibility to adjust your camera and microphone settings:
    • Log into your account:
        • Enter email address and password
        • If you forgot your password, please click on Recover It Here


        • After clicking on Recover It Here, enter the captcha code as displayed on your screen. Please note: the captcha is case-sensitive. If you cannot make out the letters, please click on reload for a new captcha security code


      • You will then receive an email with instructions to reset your password
    • After logging in, you will be taken to your patient dashboard where you will see a welcome note, followed by your Telehealth appointment information. Click on the blue link that says Click here to enter the Telehealth portal.


    • Next, Submit your telehealth prequalification form


  • Finally, the audio-video session will start — you will see yourself on the bottom right corner of your screen.

How to Login to Your Telemedicine Appointment: Mobile

    • Download the free Marijuana Doctors app, available in both the Android and Apple app stores.


    • If you have submitted an appointment request and have received an email confirmation for your medical marijuana telemedicine appointment, please click Login and enter your email address and password.


      • In the event you do not remember your password, please click on Forgot Password? and follow the instructions to reset your password.
    • After logging in, you will see 4 tabs at the bottom of your screen, click on Profile, then click on Join Telehealth Session ( ** purple button ** )
    • Finally, click on Start Session and give the app permission to access your microphone and camera settings.


    • You will then see yourself appear in the smaller top box, and the doctor will appear in the bigger box below.